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Work Area Description and Workaround Status Created Date
Financial Reporting Difficulties reconciling the Financial Transaction Detail Report to the Purchase Order Encumbrance Balance Report due to reporting of project burden costs (IDC). We are currently reviewing and assessing options to modify reports as well as working on providing additional guidance.

Guidance: A review of the options to modify the reports did not identify a viable improvement option.
 

Understanding the differences between reports:
The burden costs shown on the Financial Transaction Detail (FTD) Report, and the burden costs on the Encumbrance Balance Report will not always align. The FTD report values are refreshed following a purchase order invoice payment, however the Encumbrance Report burden cost is not refreshed (it will  continue to display the burden cost amount from PO inception).

 Resolved with Guidance 1/25/2024
Oracle Financials - Procurement

The fiscal year-end close and subsequent new year setup have caused some unintended issues with the Oracle Procurement workflow.

Read the full notice linked below for detailed information on the affected orders:

  • Requisitions Pending Transition to Purchase Orders (POs) Prior to 7/1/2024

  • Purchase Orders Created Prior to 7/1/2024 but Not Approved by 6/30/2024

  • Change Orders on Purchase Orders Created Prior to 7/1/2024

 Resolved, with Guidance 7/2/2024
Concur Travel
& Expense

To help us identify and address the various problems, if you encounter a workflow issue, we kindly request your cooperation in trying the following troubleshooting scenarios before submitting a ticket. If you have a pending ticket after completing the steps in the guidance, please update your ticket with the findings or a comment that the issue is resolved, as your feedback helps confirm resolution.

An additional issue was identified with processing expense reports that have multiple allocations, where the report may have been getting stuck in the "Pending ERP Validation" status. When the COA validation issue was resolved, any expense reports stuck in the "pending ERP validation" status proceeded without requiring further department action.

Note: that this "Pending ERP Validation" workflow step comes before any Financial Previewer and/or Financial Approver approval stops, so if any report is pending approval action in your respective queues, please take action to move it forward. 

Resolved, with Guidance

 7/6/2023
Concur Travel
& Expense		 Guest Traveler Routing is now available!
The process for establishing Guest Travelers is as follows:
  1. Confirm the supplier/payee is "Spend Authorized" in the Oracle Supplier portal.
  2. Concur Delegates can associate the non-employee traveler with the appropriate accountability structure in Guest Traveler Routing
  3. Confirm with your Dept. SAA that the dept. has established an "ALL" record for Concur Routing in EACS.

Resolved, with Guidance

 7/14/2023
Supplier Portal

We have received inquiries from individual payees regarding difficulties accessing the Oracle Supplier Portal and creating their supplier profile for payment issuance.
  
To address this concern, our program team has developed a guide specifically designed to assist payees who are not involved in procurement-related commodities (non-PO suppliers) or employment-related services, such as non-employee payees receiving stipends, refunds, reimbursements, etc. Additionally, webinars were completed for Supplier/Payees pending completion of their profile.

An alternate process is in progress for reimbursing guests, honorariums, and non-employee payees.

Resolved, with Guidance

 7/25/2023
Concur Travel
& Expense		 Incomplete supplier records causing delays.
More information: link

Resolved, with Guidance

 10/31/2023
Procurement & Accounts Payable

Invoices could not be paid when there were quantity and pricing discrepancies between the PO created and the invoice and/or if the PO was not marked as received by the ordering department. 

Guidance has been created to support updating quantity and/or pricing, as well as POETAF Updates and Lump Sum Updates for suppliers who have pricing that varies (such as AirGas). 

PI Impact - High - this can prevent payment of invoices and posting of costs on contracts and grants. Alternatively, pending PO payments can be seen as commitments in PPM.

Resolved, with Guidance: 

 10/01/2023
PPM Projects

Intermittent issue with Notification Report for Budget Change for Award.

PI Impact - Low - Questions regarding COA chartstings should be directed to the department analyst.

 Resolved, with Guidance 12/01/2023
Concur Travel
& Expense

Financial Reporting

Concur expense reports (Travel, non-travel, and PCard) were not paid and not appearing in ledger or Looker. These expense reports could not be imported into Accounts Payable module to pay and feed to ledger due to various errors. 

PI Impact - High - Known issues can impact data and available balances within reports

 Resolved, with Guidance 9/27/2023
Financial Reporting

Are the reports accurate? Yes, the reports do accurately reflect the costs that have been posted in the system, however please do review other known issues to see what costs are still pending posting.

PI Impact - Low - known issues and parameters will impact data and available balances within reports.

 Resolved, with Guidance -
Non-Salary Cost Transfer (NCT)

During COA selection, Activity codes are either not appearing in the drop down menu, or when selected, only part of the Activity code characters show, and it does not pass COA Validation. 

PI Impact - Low - No direct impact noted

 Ongoing, with Guidance 2/28/2024
PPM Projects

Unprocessed Costs - PPM strictly enforces business rules to ensure costs are within project start and end dates.  When a cost is passed to PPM that is outside of the project start and end dates, it results in an “unprocessed cost” error and the transaction cannot post to the contract or grant. 

PI Impact - High - This has been treated as high priority.

 Ongoing, with Guidance     03/22/2024
PPM Projects

Award overview page, there are some inconsistencies where it's not reflecting updates to project budgets. To resolve this issue, please resubmit your project budget to update the overview page.

PI Impact - Low - Caution must be taken because the award overview page may not be displaying accurate budget information; the actuals is accurate. The Review section has reliable information on the project budget.

 Resolved, with Guidance

-
PPM Projects

Synchronize full award amount in PPM with Kuali. This is being managed on a case-by-case basis. If this is identified, please log a help ticket. The issue is ongoing on converted awards.

PI Impact - Low - award balances may be overstated on a small subset of awards.

 Resolved, with Guidance 11/1/2023
PPM Projects

PPM Cost Sharing Data for PPM - Cost sharing data as of 6/30, with remaining balances to be entered in PPM budget. Additional guidance to come regarding how to code expenses to cost sharing projects.

PI Impact - Low - Incomplete financial information on cost sharing commitments in PPM.

 Resolved, with Guidance 11/1/2023

 

Return to Known Issues Tracker Home

Work Area Description and Workaround Status Created Date
Concur

As part of the PCard Expense Report process, when categorizing or updating transactions, we are aware of an issue where a red flag warning may indicate that the charge is not in the correct statement period.

Sample Error Message: The purchasing card transaction statement dates of 09/30/24-10/06/24 do not match. Remove the transaction from this report and add it to a report that shares a common statement period.

Please ignore this error for now and continue preparing your monthly statement as usual up to the point of submission. We expect to resolve the issue before submission is required. 

 10/28/2024 Low - A manual workaround is available if the issue cannot be resolved through the system.
Non-Salary Cost Transfer (NCT) Users are sometimes seeing an error message stating "another request(s) in the system" when they are trying to submit a request in the tool. This is commonly found when trying to submit a request that has previously been rejected by the approver. Resolved 4/29/2024
Oracle Financials - Accounts Payable Accounts payable has reported an issue with processing invoices that is preventing some supplier payments from being issued. Resolved 7/24/2024
Looker Payroll The Looker Payroll Distribution data set for July is missing the posted Fiscal Year value. The root cause has been identified, and a fix is currently in progress. Data correction work is also ongoing. Resolved 10/17/2024
Oracle Financials - PPM Some users have reported that there are duplicate rows under "Committed Costs" in Oracle PPM. This will affect the Commitment Amounts in both the Project Overview tile, the detailed line amount, and the amount showing in the ITD Report and PI Summary Report. The issue is under review to determine scope and a solution. Resolved 9/13/2024
Oracle Budget Oracle Budget does currently not support Period 13. 
Contract and Grant Project Budgets are not impacted by the new year budget carryforward process in Oracle GL. The contract and grant budgets are inception to date and are recorded in the PPM module of Oracle. The GL FTD report and Looker budget information for contract and grant projects should be accurately reflected.		 Resolved 08/15/2024
Oracle Financials - Procurement THE CDW CATALOG IS NOT WORKING AT THIS TIME. WE ARE WORKING WITH THE SUPPLIER TO FIX IT. If you have an urgent order you need to place, please do a non-catalog requisition, choose the override B2B communication method, and email to scott.mueller@cdwg.com Resolved 10/01/2024
Oracle Financials - Procurement Several suppliers have reported that Purchase Orders emailed from UCR via Oracle are ending up in their spam folder. Additionally, some department buyers will receive an "Undeliverable" email in Outlook. We are currently working with Oracle and UCR ITS to troubleshoot the cause of this issue. We recommend that departments contact suppliers separately to ensure they have received our purchase orders.  Resolved 5/31/2024
Non-Salary Cost Transfer (NCT)

There have been a few cases where the NCT Tool is pulling duplicate lines into the request, which causes a duplicate transfer. BFS is working with ITS to identify the scope and correct the issue.

The duplicate transactions were reversed in July 2024 and were included in the ledgers for Fiscal Year 2024.

 Resolved 07/8/2024
Non-Salary Cost Transfer (NCT) Some users are reporting that when they add lines to a request in the tool, the line amounts are resetting erroneously. Resolved 04/29/2024
Non-Salary Cost Transfer (NCT) The NCT Tool was displaying an error message when the user tried to submit a request for a transaction that originally posted in FY24. The tool should allow transactions that posted in the last 120 days of FY24 to be transferred. This fix is complete. Resolved 07/30/2024
Looker-Payroll Distribution

It was reported and verified that the July payroll data in Looker Payroll Distribution contained many duplicate salary rows. This was resolved as of 08/21/2024. 

Impacted Data: July off-cycle and one BW payroll.

 Resolved 07/23/2024
Non-Salary Cost Transfer Tool

The Non-Salary Cost Transfer Tool was sometimes giving an error of "No Valid Budget" on valid COAs. This was most commonly caused by a user moving too quickly through the COA elements or not starting with the first COA element (Entity) and moving to the right.

In some cases, the error appeared even when the COA was entered correctly. This scenario was under investigation. Additionally, During COA selection, Activity codes were either not appearing in the drop down menu, or when selected, only part of the Activity code characters show, and it did not pass COA Validation.

 Resolved 04/29/2024
Oracle Financials July payroll is still being worked on to post to ledger since there was a problem with the files. Hope to have them posted by early next week to ledger and Looker. Resolved Monthly Close
Non-Salary Cost Transfer Tool In some requests NCTs in the "Pending Approval" status are not showing in approver queue. This is most commonly happening in situations where the request must go to the CFAO for High-Risk approval, but the CFAO approved the request as a department approver. Resolved 7/8/2024
Non-Salary Cost Transfer Tool An error in the upload file from the NCT Tool, has caused several files to fail to load to PPM. This means some "Completed" NCT Requests are not showing in the PPM module/reports. The transfers on the GL side were not affected. BFS is working with ITS to identify the scope and correct the issue. Resolved 7/8/2024
Oracle Financials- Procurement Oracle Financials—Procurement is experiencing a system issue due to our integration with our third-party tax validation software. While we work with the vendor, you may encounter message(s), and it may take time before you can successfully submit purchase orders. Resolved 8/1/2024
Oracle Financials/Budget

Oracle Budget/Financials System Discrepancies Impacting FY23-24 Close-out

  • Adjustments after 6/30/24 Missing in Oracle Financials: Oracle Budget sends budget amounts without adjustments made after the fiscal year ended.
  • This affects the accuracy of budget entries on the June FTDR. Before relying on it, wait for further updates.
  • As of 7/12, the correct data is now reaching Oracle Financials, allowing visibility on the Review Budgetary Control screen. The only remaining issue is with the FTDR.

For immediate concerns, contact budgetoffice@ucr.edu.

 Resolved 7/8/2024
Oracle Budget

Inconsistent Rollover/Carryforward Actuals in Oracle Budget Reports

  • Impact: Affects close-out budget entries for various funds (e.g., sales & service, auxiliary, student fees) during the current week.
  • Cause: When running FY23-24 fund summary reports, rollover/carryforward actuals for U30000 are missing, leading to the perception of overstated budgets.
  • Example:
    • Before 6/30/24: Reports show correct GL actuals for U30000.
    • After 7/1/24: Reports are missing GL actuals for U30000.

Temporary Measure: Temporary budget and GL actuals for U30000 should match; do not reduce expense budgets to offset missing amounts.

Resolution: The issue is being addressed, and updates will be provided. The closing deadline may be extended as needed.

Contact: For questions, email budgetoffice@ucr.edu.

 Resolved 7/8/2024
Oracle Financials and Boundary Systems Please resubmit any pending transactions that were previously experiencing issues. The COA validation rule for budget checks failed across multiple financial systems, including Oracle Financials, Concur, and Web Recharge. This issue stemmed from fiscal year-end close and subsequent new year setup.

After working closely with Deloitte to correct the issue, the team expects the budget check (fund check) error to be resolved. For example, requisitions in the Oracle procurement module should no longer auto-reject or say budget period not open. 		 Resolved 7/1/2024
Oracle Budget Oracle Budget reports are currently accessible only to Power Users. If you are unable to access the reports, please email us at budgetoffice@ucr.edu. Our team will provide you with the requested report. Resolved 6/25/2024
Concur Travel & Expense and PCard

PCard expenses were incorrectly reversing charges originally charged. The reversals were showing up with the same date as the original charge and "vendor charge tax" is included in the description. 

PCard Use Tax corrections were processed in May ledgers for PCards posted to the ledger after 1/30/2024 through 3/15/2024 (when the change was made to correct the process). Previously, corrections and reversals to PCard-related Use Tax were reflected in February ledgers for tax-related PCard entries through 1/30/2024. 

  • Non-C&G corrections were posted with "Other" source type.  
  • C&G corrections will appear in Looker and Financial Transaction Detail report with source code of "Projects."
 Resolved 1/12/2024
Web Recharge On 5/20, it was found that 267 Web Recharge orders had their revenue posted to an incorrect COA when multiple COAs were selected for posting. Oracle feeds were restarted as of 5/28. A cleanup journal was posted on 6/12/2024 to the GL in the May period. Resolved 5/20/2024
PPM Projects

Special characters caused failure in the interface between Kuali and PPM. The current failure has been resolved, but if special characters are used in the future they could cause the interface between PPM and Kuali to fail again. More information: link

High - Award updates and new awards not available within PPM since 12/12/2023

 Resolved .12/12/2023
Financial Reporting The encumbrance report did not provide options for running for an accounting period.  Instead, the data was as of the date run. Due to the timing, the encumbrance balances may not have matched the encumbrance balance on the Financial Transaction Details report and/or Looker queries. Resolved 12/06/2023
ePay The withdrawal feature in ePay unavailable. The issue was reported that the withdrawal feature in ePay was unavailable. Resolved 7/17/2023
Concur Travel
& Expense		 Request/Expense Reports stuck in workflow. A one-time cutover issue occurred where Concur users submitted an Expense Report into the workflow before certain data, such as the Financial Approver, was fully updated. Consequently, the Expense Report was stuck and unable to proceed to final approval. These reports were returned to the respective users for subsequent resubmission. The resubmitted Expense Report now has the appropriate approvers assigned in the workflow. Resolved 7/10/2023
Oracle Financials -Procurement Punchout PO Transmission to Supplier. An issue existed regarding the transmission of Purchase Orders (POs) to punchout Suppliers in Oracle Procurement. All orders generated since go-live have been effectively communicated to the respective suppliers for fulfillment. As a result, no further action is required from the departments. Resolved  7/10/2023
Oracle Financials -Procurement Issue Resolved for Auto-rejection of Requisitions and POs. Auto-rejection errors are resolved for Departments that have established Transactors/Financial Approvers at the Org-level vs. the Department-level. In cases where routing is set up solely at the Org-level, the Requisition/PO will now search up the Accountability Structure and locate routing up to the Org-level. Resolved  7/10/2023
Oracle Financials Invoice Approval Notifications. Department Fiscal Approvers were receiving notifications for invoices outside their Accountability Structure.  Resolved 7/10/2023
UC Learning Center

 

Issues accessing FINANCE ADMINISTRATION AND PRACTICES (Impact23 online and live training) in the UC Learning Center. An upgrade of the UC Learning Center took place overnight July 14-15. Afterwards, we were made aware of an issue that recently published activities were missing from the library and search results.

 Resolved 7/17/2023
Oracle Financials -Procurement

Punchout PO Transmission to CDW & Grainger. The issue regarding transmitting Purchase Orders (POs) to punchout Suppliers in Oracle Procurement has been successfully resolved. All orders generated since the go-live phase have been effectively communicated to the respective suppliers for fulfillment. As a result, no further action is required from the departments, with the exception of new orders for suppliers CDW and Grainger:

Grainger PunchOut: Please note the Grainger issue is resolved, and orders are in the process of being re-communicated to the supplier. 

CDW PunchOut: Due to communication issues,
CDW is not receiving UCR purchase orders. Please be aware that this issue is on the supplier side and unrelated to Oracle, and resolution is expected this week. To temporarily overcome this situation, we recommend the following workaround:

After creating the Purchase Order (PO), Department Transactors can download the PDF version of the PO and manually send a copy to the respective supplier via email. 

 Resolved 7/13/2023
Balance Sheet Transaction Details Report Pending Data. If no transactions were posted for FY2024, the report would not generate. The Carryforward balance from FY2023 did not show up until August 2023 before July 2023 ledgers were closed. Resolved 7/21/2023
Financial Transaction Details Report Payroll Posting Error. The latest payroll file was posted to the general ledger; however, the payroll transactions related to Project Portfolio Management (PPM Grants) were rejected. Due to these rejections, the entire file was reversed from the general ledger as it was incomplete and lacked the C&G payroll expenses. The file was reloaded to the general ledger and PPM. 
The UCR process for retrieving and posting UCPath journals into Oracle Financials and details in the new data warehouse (Looker) experienced technical issues that were preventing the posting of payroll journals in the GL.		 Resolved 7/25/2023
Looker Finance and Payroll Distribution. There was an issue in the deployment of the Looker application for Finance and Payroll Distribution reporting. Resolved 8/1/2023
Oracle Financials Inactive Users. Some users reported difficulties accessing Oracle Financials or selecting themselves or their approvers for transaction processing. This issue stemmed from the integration with UCPath data. Resolved 8/17/2023
Oracle Financials Receipt through notifications is failing. Receivers attempted to mark items as received via the Oracle notification, but Oracle would not recognize those updates. Deloitte discovered the root cause and has fixed this problem in PROD. Department Receivers should now go into their most recent Oracle notification to make items as received and ignore any of the older notifications. Resolved 8/21/2023
Oracle Financials & Looker - Finance Payroll Journal was not Reversed in Total. Payroll Journal is not Reversed in Total. The data issue was in Oracle Financials and the associated Financial Transaction Detail Report and Looker - Finance.  Looker - Payroll details are correct. Resolved 8/21/2023
Oracle Financials -Procurement Requisition Approvals. Users reported that their requisitions were experiencing a bottleneck in the approval process. Specifically, department transactors informed us that despite multiple approvals, the requisition was persistently cycling back to them for further approval. This occured instead of progressing to the Department Approver (fiscal approver) as expected. Resolved 8/15/2023
Oracle Financials Inactive Users. Some users reported difficulties accessing Oracle Financials or selecting themselves or their approvers for transaction processing. This issue stemmed from the integration with UCPath data. Access has been restored. Resolved 8/17/2023
Asset Management System (AMS) Scheduled Conversion. The system conversion commenced on 7/31 and continued until 8/18.  Resolved 7/31/2023
Concur Travel
& Expense		 Missing Projects. Project codes that fell outside their designated start and end dates were inaccessible in Concur. Adjustments to the business rules were made. The aim was to enable "active" awards to remain accessible even outside of their project start/end dates to reconcile expenses incurred within the project's designated time frame. Resolved 7/31/2023
Oracle Financials - Procurement

PO Communication Failed Notifications. Oracle was generating 'PO Communication Failed' notifications to buyers, despite the successful transmission of the purchase order to the supplier.

This problem was introduced with the latest Oracle release on August 25th. We want to inform you that a patch has resolved this issue.

Users can BCC themselves when using the Oracle Communication Method to send purchase orders. This will help ensure they receive confirmation and maintain visibility on the order.

 Resolved 8/31/2023
PPM Projects Raw cost showing the burdened cost.. Raw cost in Project Currency was showing the burdened cost.
More information: link
Expected Resolution: November 2023		 Resolved 6/28/2023
Financial Reporting FY2023 data in Looker - Finance. Please ensure that you review FY2023 data within UCRFSTotals. It's important to note that Looker is intended for utilization starting from FY2024 (7/1/2024) and beyond.
2023 data has been removed from Looker.		 Resolved 8/21/2023
PPM Projects Salary and benefit costs with “Earnings Dates”
outside of the Project Start and End Dates were not reflected in PPM.  Note: the costs are reflected in the General Ledgers, Looker-Financials, and Looker-Payroll Distribution.  The validation process has been updated on new transactions. 
In the future will be redirected to the Suspense COA.  Salary Cost Transfer Application was deployed in October, and departments have been asked to correct these costs.		 Resolved 8/30/2023
Financial Reporting Pending Data. The Balance Sheet Transaction Detail Report was doubling amounts. Resolved 8/30/2023
Concur Travel
& Expense		 Flex Fields recording as Default. Flex1 and Flex2 values that may have been used in Concur were recording to the default Flex1 and Flex2 values instead of specified ones. All future payments since resolution will be correct. Cost transfers will need to be performed as appropriate.  Resolved 8/30/2023
Financial Reporting

A Small Number of Rows do not have accurate Salaries and Benefits.

Looker - Payroll Distribution

  • Negative rows were not displayed as negative
  • Some earn codes were not assessed benefits
  • A small number of payroll lines were not consistently totaling hours and amounts by earn code
These discrepancies were delaying the release of the Salary Cost Transfer Tool. It has since been deployed.		 Resolved 9/20/2023
Payroll Salary & Benefits. Delayed posting of September payroll to the general ledger and Project Portfolio Management (PPM). 
- September payroll postings completed on 10/20; delayed due to UCPath required data correction
- October Payroll Postings complete		 Resolved  
PPM Projects Conversion to PO Process. For contracts and grants, UC out-going multi-campus awards converted to PO process. Resolved 10/30/2023
Financial Reporting Prime PI Summary Report Correction. The Prime PI Summary reports for contracts and grants: August month-end on-line reports organized by department instead of Prime PI. Reports have been re-run and organized by PI.  Resolved 11/15/2023
PPM Projects

General Employment Liability Assessments (GAEL) posting to C&G with October payroll. GAEL is not an allowable charge on contracts and grants. This only happened in October and was mostly students. Originally this was thought to be a UCPath issue, but it is not. It is a View issue. Payroll data flows slightly differently than accounts payable data does. Payable data flows to Project Portfolio Management (PPM). If you look at the GAEL data - it isn't in the General Ledger (GL), only in PPM. The View that was created for PPM to see salary charges was not excluding some of the student positions from the GAEL allocation. It was handled correctly in the GL. October charges for GAEL were reversed in PPM.


Solution: The Prime PI Summary Report in RSpace is being rerun and will be reviewed. An announcement will be made that the October ledgers are closed and that the reports are available. Working on closing November, but this problem will most likely persist with November payroll. We will reverse the GAEL before November closes, and then the View should be corrected before any December payroll posts. 

 Resolved 11/27/2023
Concur Travel
& Expense and ePay		 Missing expenditure item dates in ePay. Missing expenditure item dates in ePay required for C&G validation delayed postings and payments.  Resolved 11/1/2023
Concur Travel
& Expense and ePay		 Project begin and end dates not being enforced. Concur and ePay were not enforcing costs within project begin and end dates.  Resolved 11/1/2023
PPM Projects Raw cost in. Incomplete supplier records caused delays.
More information: link		 Resolved 10/31/2023
Concur Travel
& Expense

Login issues with Concur. Users reported experiencing login issues with Concur when using the link provided in R'Space.

Workaround - Go to concur.ucr.edu, enter your netid@ucr.edu (e.g., joshho@ucr.edu), and then choose Sign in with UCR SSO. This temporary solution will allow you to access Concur while we work on resolving the login issues. Issue is resolved, please resume accessing Concur through the R'Space portal.

 Resolved 7/6/2023
Financial Reporting Missing BCs in Looker. Missing Budget Categories BC75, BC76 and BC77 in Looker. 
More information: link
Resolved: 12/17/2023		 Resolved 08/16/2023
General ledger

Cash Deposit 10/20/2023 CCRRS feed was missing from the ledger. 

More information: link

 

 Resolved 12/06/2023
Financial Reporting  

Financial Transaction Detail Report missing summary totals on some COA combinations.

More information: link

PI Impact - Low - Some Contract and Grant awards may not show summary total on Financial Transaction Detail Report.

 Resolved 12/05/2023
Cost Transfer

Partial cost transfers and transfers over $999.99 have not been processing appropriately. 

More Information: link

Resolved: 1/25/2024

 Resolved 1/24/2024
Cost Transfer

Approved cost transfers had value sign flip. An issue happened with the cost transfer application in which the cost transfer journals fed incorrectly. This caused the approved cost transfers value sign to flip. For example, debits registered as credits and credits registered as debits. ITS worked on a solution and corrected entries.

Resolved: 1/26/24

 Resolved

1/25/2024
Concur Travel
& Expense and ePay

Impact23 project team members became aware of a new issue where some active suppliers were not being returned for selection in either ePay or Guest Traveler (for Concur), or may have shown up incorrectly as an “inactivated vendor”. ​

PI Impact was Low - No direct impact noted

More information: link

Resolved: 02/13/2024

 Resolved  02/13/2024
Concur Travel
& Expense and ePay

Issues resolved. Faculty with a primary appointment less than 50% and/or where UCR is not their primary location may not have an Employee Supplier record and/or cannot receive electronic payments. 

PI Impact was Medium - newly onboarded faculty with primary appt. at another campus may have some payment delays, and won't receive electronic payments.

More information: link​

Resolved: 04/24/2024

 Resolved 09/15/2023
Concur Travel
& Expense and ePay

Approximately 2,000 employee supplier records are missing supplier names due to an incomplete file our campus received from UCPath on 2/24/24. 

PI Impact was Moderate - some employee reimbursement may be delayed.

More information: link

Resolved: 03/15/2024

 Resolved 02/27/2024
Concur Travel
& Expense and PCard

Concur was indicating that users could begin submitting PCard Statements Expense Reports, even if multiple statements existed for a given statement. These reports could be processed as long as the transactions on in each statement are not duplicated. If duplicate transactions were found a ticket was required for review.

PI impact was High - This has been treated as high priority defect.

More Information: link

Resolved: 04/08/20024

 Resolved 03/11/2024

General Ledger

PPM

On March 13, a system error caused a 6x duplicate journal entry in Oracle GL and PPM. Accounting promptly posted reversals to both modules. Though the duplicate data will be seen in Oracle and Looker, end balances should be correct due to the respective reversals. No further action is required.

No PI Impact - duplicate transactions were already reversed, and will not impact end balances

Resolved: 03/15/2024

 Resolved 03/13/2024

General Ledger

Payroll

June recording of payroll-related costs to incorrect Chart of Accounts. All phases have been completed. Proposed corrections based on position funding will be distributed to Colleges/Schools/Organizational Units.

PI Impact was Moderate - certain payroll costs not reflected on Contracts and Grants. 

More information: link​

Resolved: 03/14/2024

 Resolved 10/13/2023
Oracle Financials - Procurement

An issue with our tax calculation engine for Oracle Procurement and Payables, ONESOURCE, was preventing users from submitting Requisitions, Purchase Orders, and/or PO Change Orders. Users were asked to not process requisitions, purchase orders or PO Change orders until resolved. 

PI Impact was High - PIs were not able to transact new or changed procurement-related transactions until resolved.

More Information: link

Resolved: 03/15/2024

 Resolved 03/15/2024
Oracle Financials- Procurement

Draft Watermark Appeared on the PO Attached to the Document in FYI Notification - This issue was been identified by Oracle as a bug and was resolved in a future Oracle Release (May/June).

PI Impact was Low - No direct impact noted. 

More information: link

Resolved: 04/20/2024

 Resolved 02/17/2024

Oracle Financials - Procurement & Accounts Payable

Users reported significant delays when approving purchasing requisitions, due to Oracle requesting repeat approvals several times for the same requisition. 

PI Impact was High - this could have prevented payment of invoices and posting of costs on contracts and grants. Alternatively, pending PO payments could still be seen as commitments in PPM. 

More information: link

Resolved: 02/19/2024

 Resolved 08/01/2023
Oracle Financials - Procurement

Document Details Page Linked from Approval Notification Shows No Information - When you navigated to a purchase order from an approval notification, the document details page shows no information. Oracle has identified this as a bug that is expected to be resolved in a future patch/update.

Workaround - Review the purchase order PDF attached to the approval notification for purchase order details. To view it online, you can navigate to the purchasing document in the Purchasing application.

PI Impact was High - PIs may not have access to Purchasing in Oracle, so they rely heavily on the PO link in the notification to show PO details.

 Resolved 3/21/2024
Oracle Financials - Procurement

 

EACS roles for Oracle Financials that were provisioned early
during deployment (June - August 2023) had some
synchronization errors relating to access to certain
accountability structures. As a result, some users were not
added to respective departmental workflows for requisition,
PO, and/or invoice approvals. The root cause was identified
and fixed in 2023, and subsequent data cleanup has now
been performed to ensure EACS and Oracle Financials are
fully synced. Users should now have full access to respective
provisionings from EACS in Oracle Financials.

PI Impact was Medium- this may have delayed the purchasing and/or invoice approval process depending on the number of other approvers in the respective accountability structure

More Information - link

Resolved - 05/22/2024

 Resolved 6/1/2023
Concur Travel
& Expense and PCard

Expense Types not Allowing Itemization - Several users have reported that Concur is not allowing itemizations when assigning expense types to PCard charges. We escalated this case to Concur, who confirmed our issue. They are reviewing it internally, and we are waiting for a root cause and timeline for resolution. 

We have not received any guidance to stop Expense Type assignments to PCard charges, so users are welcome to continue working. However, until this is resolved, they will not be able to itemize PCard charges. Note that this does *NOT* impact travel/non-travel expense reports.

Resolved: 5/31/2024

 Resolved 5/30/2024
Looker - Finance Looker did not receive updated records from Oracle Financials between 5/24/2024 and 5/31/2024. Users still had access to Looker, but new data from 5/25-5/30, was not available.

Resolved: 5/31/2024		 Resolved 5/30/2024
Boundary Systems - Web Recharge

An issue with revenue COA splits (i.e., posting revenue to more than one COA by percentage or amount) was identified where all revenue was posting to one COA on multiple lines vs. posting to each respective COA designated. This has been fixed for all future Web Recharge feeds, but cleanup and approach from previous feeds is still pending (267 orders total). Guidance will be provided if user action is required. 

Resolved: 5/22/2024

 Resolved 5/2/2024
Boundary Systems - Web Recharge A delay in journal feeds from Web Recharge was identified
on 5/20/2024 caused by some COA data inconsistencies.

Resolved: 5/28/2024		 Resolved 5/20/2024
Oracle Financials - Procurement & Accounts Payable Clearing Bell Notifications - The project team discovered an issue where email approvals were delayed and appeared not to work. Oracle acknowledged and deployed a fix to our environment. In addition to fixing the bug, we have also learned that the Bell Icon notifications in Oracle only
update every 15 minutes even if an action has been taken. As such, users who check the Bell notifications quickly after an email approval may not see it updated for a few minutes. The project team is working on training and guidance to assist users with expected functionality.

Resolved : 4/20/2024		 Resolved 4/20/2024