Dear Colleagues,

We want to inform you of recent Finance and Administration Support portal updates, specifically to the Universal Request form's Service/Business Area dropdown selections. These updates have been made to improve clarity and ensure requests are routed efficiently.

Updates to Service/Business Area Selections:

• "COA Guidance & Cost Transfer Support" has been updated to "COA Guidance."
• "General Accounting & Web Recharge" has been updated to "General Acct, Web Recharge, & Cost Transfers." 
  • This update applies explicitly to non-payroll cost transfers, and “Cost Transfers” will soon be updated to “NCTs.”
  • Salary Cost Transfers should continue to be submitted to the Service/Business Area “Payroll Coordination & Analysis.” 

To facilitate timely assistance, please select the most appropriate Service/Business Area when submitting a request. Proper categorization helps ensure tickets are assigned to the correct staff members, minimizing processing delays.

Please refer to the Request Help - Submit a Ticket webpage for more information and definitions of the requests that should be submitted under each Service/Business Area.

Thank you for your cooperation in helping us streamline our support processes.

Sincerely,